Contents
| Category | Customer Success | Vertical | Technology, SaaS |
| Topic | Use a popup message to inform application users of scheduled maintenance or service outages | ID # | 166 |
Introduction
Utilize Evergage to inform users of scheduled maintenance or service outages.
Example
Like many companies with SaaS applications, Evergage periodically schedules downtime to perform system updates and maintenance. To ensure customers are aware of upcoming maintenance schedules, display a popup message with pertinent information once a user logs into your application.
Segment
Display message to all logged in users.
Measure
The success of this campaign is measured in reduced support tickets and calls during planned outages.
Setup
Given the potential urgency of these messages, a popup message is usually most effective.
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