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It can helpful to know which segments a user or an account belong to. This can help with troubleshooting if a user is not seeing a particular message, or is not qualifying for a specific campaign. This is simple enough for logged in users, because you can search for their login in Evergage and a list of which segments they are a part of will appear at the bottom.

This Article Explains

This page details how to identify which segments a user or an account belong to.

Sections in this Article

Search for User or Account

  1. Log into the Evergage Platform
  2. In Search in the upper right corner of the screen, type a partial user or account name, or Evergage ID (i.e. 1234af2bf6cfe66) to see a list of matching users and accounts
  3. Select a user or account to see the Unified Customer Profile Screen which will give information about segment membership