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CategoryGuide Users to ValueVerticalTechnology, SaaS
TopicUse callout messages to call attention to unused features in your applicationID #247

Introduction

Ensuring your users are utilizing all of the key features of your product is a significant factor in reducing churn. One way to do this is to call attention to features that specific users have not used before. In this example, we will look at how to do that using a callout message for each feature. Users who have not used the feature will qualify for the campaign and will see the message.

 

Example

Segment

Measure

There are two ways to measure the success of this campaign:

  1. Create a segment that measures users who have done the Gallery action, then use this segment as the goal of the campaign. The Campaign Statistics page will show you users who have completed the goal action.  Additionally, adding adding a control group to the campaign will show you how the message affects user behavior.
  2. Create a segment of users who saw the campaign and performed the key action. Since the qualifying rule for the campaign is having never done the “Gallery” action, you are able to get an “and then” measurement in Evergage by combining the action rule with the campaign viewing rule.


Process

Here is a checklist of what you need to do in Evergage to create this play on your own site:

  1. Create the following segments:
    1. Users who have not yet done key action
    2. Users who have seen the campaign AND have done key action
  2. Create a campaign with a Callout message detailing the benefits of using the feature.  
  3. To take this personalization a step further, create a different experience for each persona. For example, data scientists would see a message about a underutilized analytics feature.

Reference Materials

The following articles from the Evergage Knowledge Base will provide process steps to help you execute this play:

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