|Topic||Use Evergage to manage customer support issues or highlight application updates||ID #||165|
Evergage can be used to proactively manage customer support issues or to highlight application updates. And by communicating to your customers when they are most engaged with your product, you can increase customer knowledge, drive customer satisfaction and reduce support costs.
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With Evergage, you can monitor the completion rate on a specific page or of a specific action. In this case, you want to make sure that all users are completing the security update so you would create a goal of based on the action of “saving preferences” or reaching the “thank you for updating your preferences” page. Because this is an educational video, there is no specific goal tied to the video, but the overall objective is to make the transition easier for the customer and to reduce support calls.
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