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Evergage automatically gathers implicit data from your customers based on their behavior such as views, view time, and clicks, but what about explicit data like who or what the customers are shopping for? Is the customer shopping for themselves or for someone else? Or are purchases personal or for work? By running progressive profiling campaigns, you can gain a better picture of who your customers are and personalize their experiences in direct relation to the responses provided.
|Category||Progressive Profiling||Vertical||Retail, E-Commerce|
Conduct progressive profiling on your customers
You can set a goal segment of “Completed Survey” triggered by the campaign but a segment isn’t always necessary
Success can be measured by the number of responses or goal completions, balanced against the number dismissals
Here is a checklist of what you need to do in Evergage to create this play on your own site:
Create a SmartSurvey and select the question type (form field, radio button, etc.)
Determine how many questions you want answered. Try asking an easy, one-question survey to start gathering insight.
Apply styling to match your brand and on-site design
Create a campaign and add the SmartSurvey created.
Apply rules to the campaign that match who you’re targeting and where.
Test and launch!