You can use Surveys to design, test, and deploy questions to your visitors to gather explicit feedback. The data collected from surveys can then be used to create user segments, enhance personalization experiences, A/B test to validate business impact, and analyze feedback results.
This article details how to design, test, and deploy questions to your visitors to gather explicit feedback.
This is an enhanced Evergage feature. Please contact your Customer Success representative for more information.
You cannot save a SmartSurvey until you have added at least one question to each page of the survey
In the Toolbox, click the question type you want to add a new question to your survey directly below the previous question
Alternatively, drag and drop the question in the location you want it
For more information on question types, please refer to Understand Survey Question Types
There are two ways to enter the question and answer choices for most survey question types.
Click to add another answer option
Click to manually move the order of the answer options
Once you have entered a question, you can begin to style the question and answer choices, including:
If you would like your SmartSurvey to reflect the same styles as your website, you can apply styling through the Site-Wide CSS for your dataset or through the campaign message CSS. If you need assistance, please contact Evergage Support.
You can display answers horizontally by adjusting the number of invisible columns containing the answers:
Click next to the question
Increase the number in Column count (1 - shows all answers in one column; 2 - shows all answers in 2 columns; matching the number of columns to the number of answers will display all answers horizontally)
To re-order the answer choices in either ascending, descending, or random order:
On the Survey Designer tab, click next to the question
Under Select choices order, choose:
By default, all survey questions are visible to your visitors and customers that qualify for the survey campaign. You can make the question invisible, or you can apply visibility conditions to the question. Visibility conditions will always take priority over the Is visible? option.
Click the Visible If tab
Click Test Survey to confirm the survey is configured correctly
The following options are available on the Survey Designer tab next to each question.