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With Campaign Prioritization you can control which campaign shows when a visitor qualifies for multiple conflicting campaigns. This article will provide detail on or list the steps to:

Interaction Studio Classic Only

  • The contents of this article are intended for customers using Interaction Studio (formerly Evergage Classic). Do not adjust your beacon version to downgrade or upgrade.
  • The Visual Editor Chrome Extension will no longer be available starting January 1, 2023. For more information, see this knowledge article.
This Article Explains

This article details how to control which campaign shows when a visitor qualifies for multiple conflicting campaigns.

Sections in this Article

Situations Resulting in a Conflict

You can set the priority on a campaign to determine which one will show when any of the following conflicts occur:

  • Popups in the same popup location (9 possible)

  • Infobars in the same location (top or bottom)

  • Callouts targeting the same selector

  • Inline “replace” messages targeting the same selector

  • Page redirect campaigns that take you to the same URL

Situations Not Resulting in a Conflict

The following situations do not cause a conflict, and will not respect campaign prioritization selections:

  • Invisible messages

  • Inline “insert” messages

  • Messages with a bounce (inactivity) rule will not conflict with messages that don't have such a rule

View Campaign Priority

  1. In Channels & Campaigns, select the channel the campaign was created for (WebMobile, or Email)
  2. Select Campaigns
  3. Select the campaign folder or narrow results by clicking Search and selecting and entering the Name, Folder, State, Last Modified By, or Segment Target
  4. Select the campaign
  5. Campaign priority is listed below in the detail pane

Change Campaign Priority

  1. Create or edit a campaign
  2. Select SETUP
  4. Enter the Priority or use the arrows to adjust the number

The Campaign with the highest number is the one with the highest priority. Therefore, if you want to make sure a particular Campaign always gets displayed over others (with the same parameters as mentioned above) then you should assign a high number to the priority for that Campaign.