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Interaction Studio Classic Only

This use case is for customers using Interaction Studio Classic (formerly Evergage Classic) ONLY. For customers using the Interaction Studio 'Campaigns and Templates' application, refer to the Use Case Library instead.

Utilize Interaction Studio to inform users of scheduled maintenance or service outages.

CategoryCustomer SuccessVerticalTechnology, SaaS
TopicUse a popup message to inform application users of scheduled maintenance or service outagesID #166
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Like many companies with SaaS applications, Interaction Studio periodically schedules downtime to perform system updates and maintenance. To ensure customers are aware of upcoming maintenance schedules, display a popup message with pertinent information once a user logs into your application.


Display message to all logged in users.


The success of this campaign is measured in reduced support tickets and calls during planned outages.


Given the potential urgency of these messages, a popup message is usually most effective.