Interaction Studio Classic Only
This use case is for customers using Interaction Studio Classic (formerly Evergage Classic) ONLY. For customers using the Interaction Studio 'Campaigns and Templates' application, refer to the Use Case Library instead.
According to a recent report, 75% of prospects will look for an agent or call center representative to talk to before making and decision to buy an insurance policy. For customers showing interest in a particular service provider, it is important to make that provider’s contact information accessible.
With Interaction Studio, you can identify prospects with strong intent towards a specific service provider and carry over the provider’s contact information during the prospect's journey at your site.
No segments are needed to complete this play.
Conversion or prospects selected the carry on service provider information.