Interaction Studio Knowledge Base
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Interaction Studio Classic Only

This use case is for customers using Interaction Studio Classic (formerly Evergage Classic) ONLY. For customers using the Interaction Studio 'Campaigns and Templates' application, refer to the Use Case Library instead.

Frequently, visitors arrive directly on a page associated with a specific article or blog content deep-linked from search results. If this is a first-time or infrequent visitor, how do you get him or her to discover more of your products and offerings?


Category

Increase Engagement, Guide Through Funnel, Content Discovery / Product Discovery

VerticalFinancial Services
Topic

Drive content and product discovery to increase engagement by providing visitors with a list of recommended content

ID #371
Sections in this Article

Example

With Interaction Studio, you can incorporate multiple recommendations campaigns throughout your site; each utilizing a different algorithm to drive specific content or product suggestions related to what brought the visitor to your site in the first place. This tactic drives additional discovery for related content and products, resulting in more engagement for your visitors.


Segment

This advanced-level campaign could be displayed to all site visitors, or you may choose to target a subset of visitors based upon unique characteristics associated with those visitors, including how they arrived on the site, visit frequency, and known affinities.


Measure

The campaign’s effectiveness can ultimately be measured by tracking number of articles or content viewed per visit, bounce rate, and time spent on site. Depending on the placement of the recommendations banner and other key items of engagement on the site, other engagement measurements associated with lead generation or conversion from blog / article content to product related pages can be considered.


Setup

Process

Here is a checklist of what you need to do in Interaction Studio to create this play on your own site:

  1. Create segment(s) of visitor who will engage with this campaign – such as:
    1. First Time Visitors
    2. High Value Customers
    3. Existing Customers
    4. Professionals (Analysts, Agents, etc.)
  2. Create inline message placeholders for the Recommendations campaign
  3. Create control content and targeting to run against the Recommendations campaign

  4. Create the recipe(s) (with ingredients, exclusions, and boosters as needed) required to drive the advanced recommendations for the campaign

Reference Materials

The following articles from the Interaction Studio Knowledge Base will provide process steps to help you execute this play: