- Log into Interaction Studio with Administrator permissions
- Select Settings > User Blocklist
- Follow the onscreen instructions to complete the process
You can block internal traffic and behavior from being logged in the Reports. For example, you may want to do this if you have internal users logging into your customer's portals, like Sales reps logging in to free trial or Customer Success employees logging into customer portals for training. Blocking is by User ID which may differ from User Name and Email Address.