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Need additional support? Please follow the process based on your role.


For Everyone:

Additional Documentation

If you did not find the answer to your question here please visit developer.evergage.com for developer level documentation and implementation reference guides.

For Customers:

Interaction Studio Campaigns & Templates Customers

If you access Interaction Studio from within Marketing Cloud, create a support case. You will need to log in with your Marketing Cloud credentials to select Interaction Studio as product you need help with.

Interaction Studio Classic (formerly Evergage) Customers

If you were an Interaction Studio customer prior to February 1, 2020 or are on an Evergage order form, email support@evergage.com and CC your Success Manager. Normal business hours are 9 AM - 6 PM, US Eastern Time, Monday through Friday (not including US holidays). For critical, time-sensitive issues, you can call the support line at (888) 803-2656, which is staffed 24/7/365. 

You can access your support tickets here.

For Partners:

Interaction Studio Support

Please file a ticket with Salesforce support for break/fix issues.

If you have an active engagement and have a question regarding solutioning and/or use cases please join the Partner Surge Group to access a highly comprehensive list of implementation-related materials. 

If you are interested in becoming an approved Interaction Studio partner, please join the partner community group Interaction Studio | Evergage for more information. 

For Salesforce Customer Success Group:

Interaction Studio Support

View instructions on filing break/fix cases in the Help & Training Portal. 

If you have a question regarding solutioning and/or use cases please attend one of the two weekly CSG Q&A sessions. You can get on the attendee list by emailing is-implementation@salesforce.com. You can also join the Interaction Studio - CSG Implementations Slack Group where you can raise questions and view a comprehensive list of implementation-related materials. 

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