It can helpful to know which segments a user or an account belong to. This can help with troubleshooting if a user is not seeing a particular message, or is not qualifying for a specific campaign. This is simple enough for logged in users, because you can search for their login in Interaction Studio and a list of which segments they are a part of will appear at the bottom.
This Article Explains
This page details how to identify which segments a user or an account belong to.
Sections in this Article
Search for User or Account
- Log into Interaction Studio
- There are several ways to locate a user:
- Click
in the upper right corner of the screen, type a partial user or account name, or Evergage ID (i.e. 1234af2bf6cfe66) to see a list of matching users and accounts - In Audiences, locate the User Segment or Account Segment that contains the users you want to locate
- Click
- Select a user or account to see the Unified Customer Profile Screen (for a segment, select the User ID in the right rail)
- Select the Segment Membership tab to see a list of segments the user is a part of
Overview
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