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Interaction Studio Classic Only

  • This use case is intended for customers using Interaction Studio (formerly Evergage Classic) ONLY. For customers using the Interaction Studio 'Campaigns and Templates' application, refer to the Use Case Library instead.
  • The Visual Editor Chrome Extension will no longer be available starting January 1, 2023. For more information, see this knowledge article.

When a new visitor comes to your site, you may already know a few things about him or her (which site brought them to you, where they are located and, if you’re using B2B Detect, their company). But even with this insight, you’re not able to gauge someone’s intent just yet. Therefore, instead of immediately asking them for a demo - the main goal of your website - it’s best to “listen” and then strategically present the right content at the right time.

CategoryDemand GenerationVerticalTechnology, SaaS
TopicIncrease visitor engagement by strategically presenting the right content at the right timeID #215
Sections in this Article


A visitor comes to your site and spends a few seconds scrolling on the home page. They then click on an “e-commerce optimization” link and are taken to a more detailed e-commerce page. After scrolling down and reading more, they click on a link that takes them back to the homepage. Based on the interest the visitor has shown in e-commerce, he or she is now presented with a hero image that includes a link to a video with more information about your e-commerce solutions. Interested, the visitor clicks and watches the video.


The key segment is to show the most relevant hero based on the product someone has spent the most time viewing. This would determine the hero ‘video’ to be presented.


We would create a number of global goals for this campaign to assess the overall impact of the message. Goals would include: booked a demo, watched a video, downloaded white paper and registered for a webinar.



Here is a checklist of what you need to do in Interaction Studio to create this play on your own site:

  1. Create a campaign with multiple experiences, each containing a message with a video specific to each product
  2. Create a segment to show the most relevant hero based on the product someone has spent the most time viewing

  3. Add experience-level rules to show the correct video based on product viewing behavior

Reference Materials

The following articles from the Interaction Studio Knowledge Base will provide process steps to help you execute this play: