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You can use triggered email to create and schedule email messages based on specific triggers like visitor actions, cumulative behavior, or environmental changes or in batches based on select audience segments, all engaged shoppers, or other lists of recipients. You can configure messages to be delivered right away, at a future time, or on a recurring basis such as weekly or monthly. 

Since a triggered email is a campaign built in Interaction Studio, you can view data around the success of your emails in Campaign Statistics and Reports and Analytics. You can A/B test email campaign experiences to see the lift versus control. 

Interaction Studio Classic Only

Please note, the contents of this article are intended for customers using Interaction Studio (formerly Evergage Classic). Do not adjust your beacon version to downgrade or upgrade.

This Article Explains

This article details how to view email campaign data.

Sections in this Article

View Campaign Statistics

  1. Log into Interaction Studio
  2. Under the Channels & Campaigns section of the left navigation, select Email > Email Campaigns
  3. Select your campaign
  4. Click STATISTICS in the details pane
  5. Click DETAILED STATISTICS to view more in-depth campaign statistics about this campaign including when it went live

View Email Reports

  1. Under the Channels & Campaigns section of the left navigation, select Email > Email Dashboard
  2. The default time period is PAST WEEK. At the top of the screen, click the drop down to select a new date range

Sends by Day - the number of sends each day during the selected time period, including the daily average and total sent

Opens & Clicks - the number of opens and clicks during the selected time period (hover for more detail) along with the total open and click through rates

Email Health - the number of unsubscribes and email complaints over the selected time period (hover for more detail)

Delivery Success Rate - the rate of delivery success during the selected time period along with the rates of delivery, soft bounce, and hard bounce