Interaction Studio Classic Only
This use case is for customers using Interaction Studio Classic (formerly Evergage Classic) ONLY. For customers using the Interaction Studio 'Campaigns and Templates' application, refer to the Use Case Library instead.
For B2B technology companies, webinars can be used to drive prospects through the sales funnel as well as educate customers about product features and use cases. In this example, we will look at how a relevant message, delivered at the right time, can be used to not only generate more registrants but also target the right registrants. If you have multiple webinars, this technique is a great way to promote the most relevant one to the right audience.
You have two webinars - targeting different audiences - coming up in the next three weeks and you want to make sure each webinar is promoted to relevant segments of visitors. The first webinar is ‘Real Time Personalization 101 for Senior Marketers’ and the second is ‘Getting Started with Real Time Personalization.'
A visitor comes to the site and reads a blog entitled ‘Personalization for beginners.’ Having read that article and scrolled down the page, the visitor clicks on another blog ‘Personalization 3.0 - A Digital Marketing Imperative.’ Given her engagement with these articles – and the "beginner" keyword associated to both articles – she sees a message promoting the ‘Getting Started with Real Time Personalization’ webinar. Since the message and the webinar are relevant to what they need, the visitor clicks to register.
You would create as segment based on the following variables:
The measure of success would be the visitor signs up for the webinar. We would not normally use a control in this case as we want as many qualified people as possible to view the message and have the chance to sign up.
Here is a checklist of what you need to do in Interaction Studio to create this play on your own site:
- Create a message for all visitors promoting the webinar
- Create a segment of people who have signed up already, or who have clicked the ‘sign up’ button if your registration is hosted off your site and the Interaction Studio beacon isn’t there