This article will give an overview of the typical Marketo lead matching process, discuss how Evergage's "real-time matching" can match additional Marketo leads missed by the typical matching process, and detail how to configure real-time matching.
Typical Process for Matching Marketo Leads
When a user on your site provides their email address through a Marketo form, a lead is created in Marketo. The email address associated with the lead can be sent to Evergage so it can be associated with an Evergage user. When the next daily Marketo sync runs, the Evergage user is matched to the corresponding Marketo lead using the email address as the “match field”.
Real-Time Matching Is a Better Approach
But what happens with users who completed Marketo forms before your Evergage integration was set up? In these situations, the email address has been sent to Marketo, creating a Marketo lead, however the email address is no longer present on the page to send to Evergage. Fortunately, when a Marketo form is submitted, Marketo stores a cookie for your site containing a cookie ID that can be used to look up the Marketo lead that was created through a Marketo API call. Evergage offers “real-time matching” which can leverage this Marketo cookie to match the Evergage user to the corresponding Marketo lead the next time this user visits your site. It is called real-time matching, because Evergage makes an API call to Marketo within a few minutes of the event being received. This means that the match can happen right away, without needing a unique identifier between Marketo and Evergage.
How to Configure Real-Time Matching
The process for configuring Marketo real-time matching in Evergage requires only two easy steps:
- Enable the Real-time Matching checkbox in the Marketo Third Party Integration Setup
Enable Real-Time Matching
Once you enable real-time matching, you should begin to see the number of Evergage users matched to Marketo leads start to increase as users who previously completed a Marketo form return to your site.
Real-time matching will use additional Marketo API calls beyond the API calls made by the daily Marketo sync. However, Evergage batches the real-time match calls to minimize the necessary API calls. Confirm that you have sufficient leeway within your Marketo API call limits before enabling real-time matching.
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