You can use Surveys to design, test, and deploy questions to your visitors to gather explicit feedback. The data collected from surveys can then be used to create user segments, enhance personalization experiences, A/B test to validate business impact, and analyze feedback results.
This article details how to design, test, and deploy questions to your visitors to gather explicit feedback.
This is an enhanced Evergage feature. Please contact your Customer Success representative for more information.
Log into the Evergage Platform
Edit an existing survey:
Select the survey folder
Select the survey
Click under Actions to edit
Create a new survey:
Click +New Survey
Enter a Survey Name
Select the Survey Designer tab
At the left, click to select a survey type from the Toolbox. For more information on the Toolbox options, please refer to Understand Survey Types
There are two different ways to enter the question and answer choices for the survey.
Enter the question and each answer choice and
Click to add another choice
Click to manually move the order of the answer choices
Once you have entered a question, you can begin to style the question and answer choices. You can change how the choices are arranged on the page, change the order of the answer choices, change the visibility of the question, require the survey participant to answer the question, delete the question, copy, or clone, the question, and save the question to be used again elsewhere within the same survey. By default, all answers are listed vertically.
To change the arrangement, for example align the questions horizontally, on the page:
Click the Choices tab
Enter the number of available answer options in Column count
To re-order the answer choices in either ascending, descending, or random order:
On the Survey Designer tab, click next to the question
Select choices order on the General tab
By default, all survey questions are visible to your visitors and customers that qualify for the survey campaign. You can make the question in visible, or you can apply visibility conditions to the question.
Click the Visible If tab
Select the Test Survey tab to confirm the survey is configured correctly
The following options are available on the Survey Designer tab next to each question.