Interaction Studio Classic Only
This use case is for customers using Interaction Studio Classic (formerly Evergage Classic) ONLY. For customers using the Interaction Studio 'Campaigns and Templates' application, refer to the Use Case Library instead.
Visitors can be driven to your site in a number of ways, often landing directly on a blog article. Once they are on your site, you want them to stay, but if they scan the article and don't see what they expected, they might be inclined to leave. To help prevent this, you can present other content based on the keywords of the original article the visitors saw when they arrived. If you can get them interested in other articles from the broader category, you may be able to keep them on your site.
Within Interaction Studio, you can segment on “items” to create a segment of people who have viewed two articles today, and therefore they have met the goal of going deeper into the site.
By setting a control group in the message, Interaction Studio will calculate the lift the message is generating over a group of people who are held out of seeing messages.
We also need to assign a goal to the message and, in this case, our measure of success is to get people to join the segment “viewed two articles today.” We will now be able to report on the number of people who saw the message and also viewed a second article versus those who did not see the message, but viewed a second article. This will show us the impact of the message.
Here is a checklist of what you need to do in Interaction Studio to create this play on your own site:
- Create a new campaign with an inline message
In the message rules, select ‘hide message target while page is loading’. You will need flicker defender enabled to use this feature and your beacon will need to be synchronous and in the head of the page.
Within the campaign or message settings, use a segment to only show the campaign when the customer has viewed 2 or more articles
Choose the ‘dynamic’ section within the wysiwyg section and add the variables you want to show
You need to configure the promoted content rules to determine what content is shown ‘message settings > promoted content > dynamic’ and then set up your variables
The following articles from the Interaction Studio Knowledge Base will provide process steps to help you execute this play: