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The Trigger Item Frequency Filter is a Catalog and Profile Objects setting that controls how often a trigger item appears during a campaign. In a triggered campaign, you can override the frequency you set in Catalog and Profile Objects.
Available in: all editions.
To edit catalog settings:
A role with Catalog > Create/Edit permissions
Set the Trigger Item Frequency Filter
- From the main navigation, select Settings > Catalog and Profile Objects. The Settings page displays the options for your catalog.
- Select Trigger Item Frequency Filter and enter the time and day parameters.
- Save your work.
A customer shows interest in an out-of-stock product on your site. When the item is back in stock, their viewing behavior triggers a campaign that puts them on a Journey Builder journey. Two days later, the same product is out-of-stock again. Some time later it’s back in stock again. You use the Trigger Item Frequency Filter to prevent users from seeing multiple back-in-stock emails about the same product.
You create two triggered campaigns: price reduction and back-in-stock. You use the Trigger Item Frequency Filter to limit the number of campaigns that are triggered by the same item during the time frame you configure.